CST: 27/05/2016 03:16:51   

Symetra Deploys eGain Knowledge to Transform Customer Service

105 Days ago

Leading Financial Services Company Uses Award-Winning eGain Knowledge Solution in the Cloud to Guide Service Reps to Accurate Answers on Products and Policies

SUNNYVALE, CA--(Marketwired - Feb 11, 2016) - eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced that Symetra Financial Corporation, a leading provider of diversified financial and insurance products, deployed eGain's award-winning solution for guided knowledge to provide superior customer service.

A pioneer in its domain, Symetra serves 1.7 million customers nationwide, through a network of independent advisors, brokers and agents. Wanting to extend its differentiation from products to customer service, the company deployed eGain Knowledge. The goal is to make its contact center agents effective and efficient in answering customer queries, which cover a broad range of topics:

  • Information on portfolio of products, coverage and claims
  • "How to" help for transactions
  • Advice on what products to buy

"As routine queries get automated, contact center agents have to proactively advise, not just respond," said Ashu Roy, eGain CEO. "Our knowledge solution has a track record of guiding service reps to best answers in the face of product proliferation, while eliminating the need for on-going training."

To learn more about eGain Knowledge and how to try it risk-free, visit:

About eGain
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain software, visit http://www.egain.com/products/

Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US),  +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact
Meenakshi Sharma
Tel: 408 636 4505
Email: press@egain.com